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Have questions or just want to say hi? Send us a message here or you can email us on info@primealgos.com.
Adjust risk settings or turn the bot on/off anytime. You're always in charge.
Set it and forget it. Our AI trades for you—no watching charts or executing trades.
Dynamically optimized trading decisions across all market conditions—24/5.
Machine-learning models prioritize capital preservation while targeting 4–8% per month.
Answers to questions you might have about PrimeAlgo.
PrimeAlgo is currently running primarily on FBS, where the system currently manages several hedge funds and family offices. However, the system is also supported on the following brokerages: OX Securities, Forex.com, Vantage Markets, Fusion Markets, and Monaxa.
You are welcome to utilize PrimeAlgo on any FOREX brokerage of your choice, so long as it meets our criteria. For best results, we would suggest looking at the four noted here.
PrimeAlgo was designed to be a nearly completely hands-off system. However, it is a good idea to keep a general eye on performance, which you can do either by logging into your trading account or via your broker’s login. Additionally, we highly recommend all clients perform a “weekly housekeeping” checklist to ensure your platform is still connected to your brokerage. This has nothing to do with the software. Brokerages will disconnect from trading servers to perform maintenance, and sometimes the connections are not automatically reestablished. This weekly task takes no more than 2 – 3 minutes, and we will walk you through exactly how to do it. It can be done from anywhere with an internet connection via your VPS login.
It isn’t so much that you need a VPS, but that you want one. A VPS means your system is operating independently of your home or office internet, power supply, laptop/desktop, etc. A VPS means your system operates in the cloud through a network of data-centers. This way if your power or internet go down or your laptop dies, etc., your system will keep functioning uninterrupted. A good VPS is inexpensive and easy to set up and adds a huge layer of security and peace of mind to your system. We would strongly advise not operating your system without one.
Yes, we do, and it’s quite simple: let our team set up your software (as opposed to doing this yourself), turn it on, and leave it running uninterrupted. If you aren’t profitable in 30-days, we’ll give you your licensing fee back if you request it.
We are proud to offer best-in-class customer service, including:
+ 1-1 white-glove onboarding with your dedicated account representative;
+ 1-1 technical service calls within 24 hours of submitting a ticket, Monday – Friday 9AM – 8PM Eastern Time;
Regularly scheduled “how-to” sessions via screenshare where we walk you through things like your weekly housekeeping, so you can follow along live;
An interactive online guide that will help you get to know your system so you can get a deeper understanding of how it functions.